ug8 FAQ

When you open an account on ug8, you provide a username, email address, mobile number (including country code), and a password. Your email is verified by a confirmation link we send to your inbox. Your mobile number is used for account recovery and transactional notifications. You also agree to our Terms and Conditions and Privacy Policy. After registration, we ask you to complete KYC verification by uploading your government-issued ID (passport, national ID, or driver's license) and proof of your current address. For users in Jakarta, Surabaya, Bandung, Medan, and Semarang, verification typically completes within one business day.

We require a scanned copy of a government-issued photo ID such as a passport, national ID card, or driver's license. We also need proof of your current address, typically a recent utility bill, bank statement, or rental agreement dated within the last three months. Both documents must be clear, legible, and show your full name. In some cases, we may ask for a live selfie holding your ID to confirm you match the document. Upload these files through your Account Settings on ug8. Our compliance team reviews submissions and notifies you by email if additional information is needed.

You can request deletion of your account and associated personal data by logging in to ug8, navigating to Account Settings, and selecting the data-deletion option. You will be asked to confirm your request via a link sent to your registered email. Once confirmed, your account will be closed and your personal data will be removed from our active systems within the timeframe specified in our Privacy Policy. If you have an outstanding balance or pending transactions, you must settle these before deletion can proceed. For urgent data-deletion inquiries, contact our support team directly.

Our support team aims to respond to account and transaction queries within two to four business hours during standard hours. During public holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi, response times may be longer. Urgent matters flagged in your submission are prioritised. For time-sensitive questions about withdrawal status or verification delays, include a ticket reference number or account email in your message. You can reach our support team through the contact form on our website or via the in-app chat feature on ug8.

To deposit via local payment, online payment, or e-wallet on ug8, log in to your account and go to the Cashier page. Select your preferred e-wallet method and enter the amount you wish to deposit. You will be redirected to the payment gateway for your chosen service. Confirm the transaction in your mobile banking, local payment, or online payment app, and the funds will transfer to your ug8 account within a few seconds to a few minutes. Your account balance updates automatically once the transaction is confirmed. If you experience a delay, check your e-wallet transaction history to confirm the payment went through, then contact our support team with your transaction ID.

Yes, ug8 accepts deposits and withdrawals via e-wallet, mobile banking, local payment, and online payment bank transfers. To deposit, select the bank-transfer option on the Cashier page, choose your bank, and follow the payment instructions provided. Transfer processing times vary by bank but typically take one to three business hours. For withdrawals, provide your bank account details during the request, and funds will be sent to your account within the timeframe specified by your bank. We do not charge a withdrawal fee; however, your bank may impose standard transfer fees. Always verify the account details before confirming any transfer to avoid misdirected funds.

Free bets and free spins are promotional credits issued to your account under specific terms. Free bets can be used on football markets, live-dealer games, or esports matches as stated in the promotion details. Free spins are redeemable on selected slot games such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. These offers appear in your Promotions section once activated. Each promotion has an expiration date and wagering requirements; you must meet these before withdrawing any winnings. Check the full promotion terms on ug8 before accepting any offer. Contact support if you do not see an expected promotion in your account.

Before placing a wager on ug8, review our Terms and Conditions to understand account policies, wagering limits, and dispute procedures. Read the specific rules for the game or market you plan to use—football betting, live-dealer tables, slots, or esports. Each has different mechanics and payout structures. For live-dealer games such as blackjack, roulette, baccarat, and Dragon Tiger, familiarise yourself with hand rankings and payout odds. For football markets covering Liga 1, Piala Indonesia, Piala AFF, Champions League, and other tournaments, understand bet types and settlement rules. Our Legal Notice explains jurisdiction restrictions and your responsibility to verify compliance with local law. If rules are unclear, contact our support team before wagering.