ug8 Platform Privacy Notice
This page describes what we collect when you use ug8 and how we keep that data protected. We at ug8 operate an online gaming and sportsbook platform available where local law permits. When you register an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or join a live-dealer table, you share information with us. Our privacy commitments are straightforward: we collect only what we need, we do not sell your data to third parties, and we apply industry-standard encryption to protect it.
Our policy applies to all ug8 users across supported jurisdictions. Whether you access ug8 from Jakarta, Surabaya, Bandung, Medan, or Semarang, the same data-protection principles apply. We comply with applicable data-protection regulations in each jurisdiction where we operate. This notice explains what data we collect, how we use it, who has access to it, and what rights you have over your information.
What Data We Collect on ug8
We collect data in three categories: account information, transaction data, and behavioural data. When you register on ug8, we ask for your email address, phone number, full name, date of birth, and residential address. We use this information to create your account, verify your identity, and comply with anti-money-laundering regulations. We do not share your name or address with marketing partners or data brokers.
When you deposit or withdraw funds on ug8, we record the payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, the date, and the transaction status. We retain this data for accounting and fraud-prevention purposes. Our payment processors—the banks and e-wallet providers you use—also retain records on their own systems. We do not store your full payment credentials (card numbers, bank account numbers, or e-wallet passwords) on ug8 servers.
Behavioural data includes which games you play, how long you play, your betting patterns, and your session timestamps. We collect this data to improve our platform, detect fraud, and personalise your experience. We do not use this data to profile you for marketing or to sell to third parties. We also collect technical data: your device type, operating system, browser version, IP address, and connection speed. This helps us optimise video streaming quality for live-dealer tables and diagnose technical issues.
How We Use Your Data on ug8
We use your account information to verify your identity, process your deposits and withdrawals, and communicate with you about your account. We send you transactional emails (deposit confirmations, withdrawal status updates, password resets) and occasional service announcements. We do not send marketing emails unless you opt in. We use transaction data to detect fraud, comply with regulatory requirements, and maintain accurate financial records. We use behavioural and technical data to improve our platform—for example, if we notice that many users experience buffering on live-dealer video during peak hours, we upgrade our streaming infrastructure.
We may also use your data to investigate disputes, enforce our terms of service, and respond to legal requests from authorities. If you contact our support team with a question about your account or a technical issue, we keep a record of that conversation to help us serve you better in future interactions.
Third Parties and Data Processors
We work with third-party service providers who process data on our behalf. Our payment processors (banks and e-wallet providers) handle your deposit and withdrawal transactions. Our hosting provider stores our servers and databases. Our email service provider sends transactional emails. Our analytics provider helps us understand how users interact with ug8. Each of these providers has signed a data-processing agreement with us, committing them to protect your data and use it only for the purposes we specify.
We do not sell your data to advertisers, data brokers, or marketing firms. We do not share your personal information with other gaming platforms or sportsbooks. In rare cases, we may disclose your data if required by law—for example, if a court orders us to provide information as part of a legal investigation. We will notify you of such requests unless we are legally prohibited from doing so.
Your Rights and Data Access on ug8
You have the right to access, correct, and delete your personal data. You can update your account information (email, phone number, address) directly in your ug8 account settings. If you wish to download a copy of all data we hold about you, or if you wish to request deletion of your account and associated data, contact our support team. We will respond to such requests within a reasonable timeframe, subject to legal and regulatory obligations. For example, we may retain transaction records for a period required by anti-money-laundering regulations even after you delete your account.
You also have the right to object to certain uses of your data. If you do not wish to receive service announcements, you can disable them in your account preferences. You can opt out of analytics tracking by adjusting your browser settings, though this may affect your experience on ug8.
Cookies and Tracking on ug8
We use cookies to keep you logged in, remember your preferences, and track your session on ug8. Essential cookies are necessary for the platform to function—for example, a session cookie that identifies you as logged in. Preference cookies remember your language choice and video-quality settings. Analytics cookies help us understand which features are most popular and where users encounter problems. You can disable non-essential cookies in your browser settings, but this may limit your ability to use ug8 fully.
Data Security and Encryption
We protect your data using industry-standard encryption (TLS 1.2 or higher) for all data in transit. Your password is hashed and salted before storage, so we cannot read it even if our database is compromised. We conduct regular security audits and penetration testing. We limit access to your data to employees and contractors who need it to perform their jobs. We do not guarantee absolute security—no online platform is immune to attack—but we maintain reasonable safeguards against unauthorised access, alteration, or disclosure.
Contact Us About Privacy on ug8
If you have questions about our privacy practices, wish to exercise your data rights, or believe we have mishandled your information, contact our support team. We are available in English and Indonesian. Our support team will direct your inquiry to our data-protection officer or legal team as appropriate. We aim to respond to privacy inquiries within ten business days. Our services are available only where local law permits. Users are responsible for verifying that access and use of ug8 comply with their own jurisdiction's regulations.